Refund and Returns Policy
Refund Policy for VOOPOO Vape and VOOPOO Drag Devices
At officialvoopoo.com, we prioritize your satisfaction with every purchase. We understand that ordering a Voopoo vape online requires trust, which is why we offer a transparent return process for orders placed directly through our site. Our policies align with fair trade practices recommended by the Better Business Bureau to ensure you receive equitable treatment. If you purchased a Voopoo Drag or the advanced Voopoo Drag S2 from our official inventory, you may return the item within our specified warranty period if it remains in its original condition.
Returns for the VOOPOO Drag S2 and Defective Items
We inspect every Voopoo Drag S2 before shipment, but we acknowledge that technical issues can occur. If your vape arrives damaged or suffers from a manufacturing defect, our team at officialvoopoo.com/store will expedite your replacement. We require proof of purchase and a description of the issue to process your claim. This ensures that your device meets the high standards we set for our technology.
Policy for Items Bought at a Vape Store Near Me
Please note that our direct refund policy applies exclusively to transactions made on our official website. If you acquired your device by searching for a “vape store near me” and purchasing from a third-party retailer, you must process your return through that specific store. Each authorized retailer operates independently with their own return guidelines. For all direct customers, we remain committed to resolving your concerns swiftly.